Experience

Seven years of impact.

Five years of product impact across a seven-year journey in SaaS — trusted to own enterprise roadmaps, payments and billing optimization, and platform initiatives with measurable business results.

Procare Solutions

Denver, CO · Remote

Technical Product Owner — Platform

Mar 2025 — Present
  • Elevated to lead platform strategy and AI tooling adoption following Procare's acquisition, expanding scope from product ownership to org-wide technical standards and infrastructure reliability.
  • Partnered with product and engineering leadership to establish AI-assisted development standards that improved delivery consistency and accelerated product iteration across teams.
  • Played a key role in defining Enterprise-grade SLAs and capacity frameworks, translating business commitments into measurable platform reliability standards.
  • Identified and championed infrastructure optimizations that reduced cloud spend on reserved instances and storage in direct partnership with the platform engineering team.

Product Manager — Enterprise

Jan 2022 — Mar 2025
  • Owned the Enterprise product roadmap and led cross-functional teams to rebuild trust with key accounts, increasing NPS from -14 to 40 by reflecting their unique business needs in prioritization decisions and delivering quality solutions.
  • Defined and applied discovery frameworks, translating research into product strategy and roadmap decisions that helped scale adoption from 300K to 1M monthly active users.
  • Identified and resolved a hidden payment workflow issue, reducing failed card transactions by 25% and improving the payment UX and stability of an internal payment solution.
  • Unlocked a new sales vertical by defining and delivering enterprise analytics tailored to Shared Service Provider workflows, enabling the sales team to close deals previously out of reach.
  • Established experimentation and iterative delivery practices to meet an aggressive 18-month timeline, delivering user value and improving positioning ahead of contract negotiations.

Technical Support Team Lead

Jan 2021 — Jan 2022
  • Led a small team to sell, implement, and train the 500 highest-processing merchants on an internal payment processing solution.
  • Defined escalation and resolution processes during a critical phase of inorganic growth.

Kinderlime

Santa Clara, CA

Customer Success Manager

Aug 2019 — Jan 2021
  • Built and scaled a Customer Success playbook during a period of 3x growth, overhauling workflows, training collateral, and toolsets to support rapid onboarding and user retention in a startup environment.

Capabilities

Skills & expertise

Product Management

Product Strategy & RoadmappingProduct Discovery & ValidationEnterprise & Platform OwnershipStakeholder AlignmentPrioritization (RICE, MoSCoW)GTM StrategyExperimentation & MetricsCross-Functional Leadership

Development & Engineering

API & Platform DesignObservability & TelemetryIncident ManagementReliability & ScalabilityData Modeling & SQLTechnical SpecsFeature FlaggingAIDLC

Tools

JiraAha!FigmaPendoNew RelicLaunchDarklyStripeSalesforcePower BIVercelClaudeAWS

B.A. Psychology

University of California, Santa Barbara

Santa Barbara, CA · July 2018